Karito Japan ships international orders from our headquarters in Tokyo. We sell and ship only to Japan, the United States, Canada, Mexico and Chile, and your package travels directly to you.

Once you place your order on karitojapan.com, it stays on hold until we confirm your payment. Here's how it works:

This section applies only to orders to Japan, the United States, Canada, Mexico and Chile. They ship directly from Tokyo with Japan Post and go straight to the buyer.

Outside Japan, the service is Japan Post · International Air Packet: airmail with tracking number included, mailbox delivery and up to 2 kg per package. Within Japan we use Click Post / Yu-Packet.

USD 8 shipping: on orders of USD 35+, to Canada and Mexico (shipped from Tokyo).

The exact rate is calculated by weight at checkout, in five tiers. An order of a couple of items pays the minimum rate; one with several kits moves up a tier. The amount you see at payment is final.

Applies to orders shipped from Japan to the United States, Canada, Mexico and Chile. Orders within Japan don't cross any customs and don't pay duties.

The destination country's import duties, taxes and fees are not included in the product price or the shipping cost. They're collected by your country's customs at the time of delivery and are paid by the buyer.

United States: since August 29, 2025, the USD 800 (de minimis) exemption for low-value packages no longer exists. Every imported package pays duties, no matter how much it costs. For shipments arriving by mail, US customs collects that charge when the package is delivered to you.

Canada, Mexico and Chile: each country applies its own threshold and rates. If your order exceeds it, customs or your local post office will charge you before delivering the package.

If your package hasn't arrived and tracking shows no updates, write to us at supply@karitojapan.com.

The deadline to open a claim is 21 calendar days for shipments from Japan, because airmail and customs can take longer than estimated.

We'll open a formal claim with Japan Post. Please note:

Karito Japan is not responsible for delays, loss or damage caused by the postal service once the package has been handed to the post office. However, we always support you through the claim process and actively follow up on your behalf.

In case of confirmed loss, we evaluate a reshipment case by case, depending on the outcome of the formal claim.

We ship only to Japan, the United States, Canada, Mexico and Chile. If you're in another country, write to us and we'll look at options case by case.

Weight and dimensions: orders ship in envelopes or small boxes depending on the volume of the products. For shipments from Japan the limit is 2 kg per package; larger orders are split into several shipments and quoted separately. For larger-volume B2B orders, freight is quoted individually.

Non-business days: we don't ship on Saturdays, Sundays or Japanese national holidays. Orders received on those days are processed on the next business day.

Out-of-stock items: if after your payment is confirmed we find that a product in your order has sold out, we'll contact you right away to offer an exchange. We never ship incomplete orders without letting you know first.

Karito Japan reserves the right to modify this shipping policy at any time, including rates, coverage areas, carriers, countries served and estimated times. Changes take effect as soon as they're published on this site.

The policy in effect at the time of your purchase is the one that applies to your order. We recommend reviewing it before each purchase if you haven't visited the store in a while.

Last updated: August 2026.